Explore the nuanced roles of ownership and accountability in governance with insights from Caspar and Russell, as they discuss effective process management and the challenges of process ownership.
A new podcast episode of BPM Podcast was published on May 21, 2024:
Overview:
In this episode, Caspar and Russell explore the complexities of governance and accountability in business process management, focusing on ownership distribution, the distinction between accountability and responsibility, and the challenges faced by process owners in organizations.
Core content:
- The podcast defines ownership in governance as controlling process aspects, emphasizing its distribution among stakeholders for effective management.
- A distinction is made between accountability, where final responsibility lies, and responsibility, which pertains to daily task management.
- Process ownership is discussed practically using procurement as an example, highlighting the roles of Chief Procurement Officers and purchasing managers.
- Strategic and operational roles are differentiated, clarifying that strategic owners do not manage daily operations but ensure optimal processes.
- The podcast addresses challenges in establishing clear accountability lines in global organizations and encourages diverse leadership approaches in process ownership.
Learnings:
- Listeners will learn the importance of distributing ownership to enhance governance and process management among various stakeholders.
- The podcast provides insights into the nuances of accountability versus responsibility, crucial for understanding organizational roles.
- Understanding the practical applications of process ownership can lead to more efficient procurement and operational practices.
- The episode highlights the necessity for strategic oversight and the role of process owners in fostering a culture of excellence.
- Listeners will gain knowledge on overcoming challenges related to accountability in complex organizations and adapting leadership styles accordingly.
The original content was published in English.
