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Navigating Ownership and Accountability in BPM

Explore the critical aspects of governance and accountability in process management with insights from Caspar and Russell as they discuss ownership, accountability, and leadership in BPM.

A new podcast episode of BPM Podcast was published on May 21, 2024:

Overview:

This episode features a discussion on Governance and Accountability in process management, exploring ownership concepts, distribution among stakeholders, and the roles of process owners. The podcast highlights key distinctions between accountability and responsibility and delves into the challenges faced in establishing effective process ownership.

Core content:

  • Ownership in governance relates to who controls specific parts of the process, emphasizing the importance of distribution among stakeholders for effective governance.
  • A clear distinction is made between accountability (ultimate responsibility) and responsibility (day-to-day task management) in the context of process ownership.
  • The podcast discusses the example of procurement to illustrate the differentiation between strategic oversight and operational execution of processes.
  • Process owners are viewed as leaders critical to fostering a culture of compliance and excellence in organizations.
  • Challenges in process ownership include establishing clear accountability lines, especially in complex organizations with diverse global operations.

Learnings:

  • Listeners will gain insights into the concept of ownership and its implications on governance and accountability in business processes.
  • The discussion clarifies the vital difference between accountability and responsibility, enhancing understanding of process management roles.
  • Real-world examples, particularly in procurement, illustrate the relationship between strategic and operational process management.
  • Listeners will learn about the necessary leadership qualities process owners should possess to effectively manage and optimize business processes.
  • It covers the complexities faced in global organizations regarding process ownership and the diverse leadership styles required.

The original content was published in English.

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