Explore the nuances of process hierarchy in business management as discussed by a seasoned expert, focusing on functional and end-to-end approaches for optimized governance and ownership.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: Process Hierarchy and Politics
Overview:
In the second episode of his series, Caspar Jans discusses the importance of process hierarchy in business management. He emphasizes the necessity of maintaining both functional and end-to-end hierarchies to effectively govern and manage business processes while addressing challenges like process ownership and variations across regions.
Core content:
- Caspar highlights a unique occurrence of three meetings with different clients discussing the same topic: process hierarchy.
- The process hierarchy consists of a functional hierarchy and an end-to-end process hierarchy for effective management.
- Functional hierarchy starts from high-level domains like Purchasing and decomposes into sub-domains until individual processes are identified.
- End-to-end processes crossing functional boundaries need careful handling for ownership to avoid organizational friction.
- Different conclusions can emerge from similar discussions, reflecting the complexity and uniqueness of each client situation.
Learnings:
- You’ll learn how to structure business processes effectively using both functional and end-to-end hierarchies.
- The importance of process ownership in managing end-to-end processes will be explored, along with potential political challenges.
- The podcast provides strategies on addressing variations in processes across different countries and product lines.
- Engaging case studies from client meetings can offer insights into process hierarchy management.
- A better understanding of how to approach complex discussions related to process management in diverse client environments.
The original content was published in English.
