Discover insights on optimizing business process hierarchies, including functional and end-to-end structures, as explored in engaging discussions with clients and expert advice from a seasoned BPM professional.
A new LinkedIn newsletter of Caspar Jans was published on Feb 28, 2025 with the original title:
Process Hierarchy & Politics
Overview:
This newsletter discusses the importance of establishing a dual process hierarchy in business management, outlining the functional and end-to-end structures necessary for effective governance and process ownership. It highlights challenges in assigning ownership within organizations and emphasizes the need to adapt to varying processes across different contexts.
Core content:
- A dual hierarchy structure is essential for effective business process management: a functional hierarchy and an end-to-end hierarchy.
- The functional hierarchy decomposes processes into domains such as Purchasing, Finance, and HR, setting the foundation for ownership.
- End-to-end processes, which cross functional borders, require careful handling of ownership to avoid organizational frustration.
- Amid similarities in discussions across clients, unique conclusions emerge reflecting different organizational needs and structures.
Learnings:
- Understanding the dual hierarchy approach can enhance governance and efficiency in business processes.
- Recognizing the complexities of assigning process ownership helps navigate political challenges within organizations.
- Awareness of cross-functional impacts is crucial in managing end-to-end processes effectively.
- Flexibility is key in adapting processes to cater to variations across countries or product lines.
The original content was published in English.
