Explore the complexities of process hierarchy in business management as the host delves into functional and end-to-end structures, navigating challenges in process ownership and variations across functions.
2025-02-28 00:00:00
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: Process Hierarchy & Politics
Overview:
This episode discusses the importance of creating a robust process hierarchy in business management, emphasizing the need for both functional and end-to-end structures while highlighting the challenges in assigning ownership of processes.
Core content:
- The discussion centers on maintaining two distinct but interconnected hierarchies: a functional decomposition and an end-to-end process hierarchy for effective management.
- Functional hierarchies start at core functions and decompose into sub-domains, while end-to-end processes span across functional borders, necessitating careful design.
- Assigning ownership in an end-to-end process can lead to political challenges within organizations, requiring strategic decision-making based on process impact.
- The content reflects on variations across countries and product lines, indicating the need for differentiated process design while maintaining core structural integrity.
Learnings:
- Understand the significance of having both functional and end-to-end process hierarchies for efficient governance and management of business processes.
- Learn how to approach the assignment of process ownership, particularly in processes that cross functional boundaries.
- Gain insight into handling variations in processes across different operational contexts while implementing a cohesive structure.
- Appreciate the importance of customization in process hierarchies to accommodate unique client needs without compromising core principles.
The original content was published in English.
