Discover insights on process hierarchy in business, as shared by industry experts. Learn about functional and end-to-end structures that enhance governance and management for your organization.
A new podcast episode of Caspar Jans was published on Feb 28, 2025, with the original title:
S04E02 – Process Hierarchy and the Politics Behind It
Overview:
In this episode, the author discusses the significance of process hierarchy in business management, emphasizing the importance of establishing both functional and end-to-end hierarchies for effective governance and management of business processes. The conversation illustrates variations in client needs and the challenges of process ownership.
Core content:
- Three consecutive meetings addressed the same topic: process hierarchy, highlighting its relevance across different clients.
- The podcast outlines two essential structures for process hierarchy: fully functionally decomposed and end-to-end hierarchies.
- The functional hierarchy organizes processes by functional domains, such as Finance, Marketing, and HR.
- An end-to-end hierarchy groups related business processes that cross functional borders, such as procure-to-pay.
- Managing process ownership can be politically sensitive, requiring careful consideration of impact and influence.
Learnings:
- Listeners will learn how to effectively structure business processes to enhance governance and management.
- The episode presents practical insights into the complexities of assigning ownership within end-to-end processes.
- It provides a framework for understanding variations in processes across different countries or product lines.
- Insights include recognizing the balance between standardization and customization of processes.
- The discussion emphasizes that effective process management requires adapting to unique client scenarios.
The original content was published in English.
