Discover the hidden costs of Process Reluctance Syndrome in organizations and learn effective strategies to foster a culture of continuous improvement from BPM expert Roger Tregear.
A new blog post of Roger Tregear was published on May 15, 2024, with the original title:
Process Reluctance Syndrome
Overview:
Process Reluctance Syndrome (PRS) is a significant barrier to effective process management in organizations. It manifests as a lack of commitment to pursuing process-based management after initial excitement fades. PRS leads to lost opportunities and can become a hidden cost within organizations.
Core content:
- PRS is characterized by commitment anxiety and declining enthusiasm for process management following the initial implementation phase.
- The major symptoms include lethargy, reduced executive support, and a perception that process projects are complete.
- Key causes of PRS include framing process-based management as a project rather than a philosophy and poor communication practices.
- Treatment methods for PRS involve delivering tangible benefits and fostering a culture of continuous improvement across the organization.
- Organizations must counter PRS to unlock process mastery and enhance overall performance.
Learnings:
- Understanding PRS can help organizations recognize and address the reluctance to engage in process management effectively.
- Identifying symptoms of PRS allows for early intervention to maintain interest in process-based initiatives.
- Organizations can benefit from adopting a philosophy of process management rather than viewing it as an isolated project.
- Active communication and involvement from executives are crucial in overcoming the inertia caused by PRS.
- Employing a gradual approach to implementing process management can alleviate fears and build organizational capability.
The original content was published in English.