BPM.today

Overcoming Process Reluctance Syndrome in BPM

Discover the hidden costs of Process Reluctance Syndrome in organizations and learn effective strategies to foster a culture of continuous improvement from BPM expert Roger Tregear.

A new blog post of Roger Tregear was published on May 15, 2024, with the original title:

Process Reluctance Syndrome

Overview:

Process Reluctance Syndrome (PRS) is a significant barrier to effective process management in organizations. It manifests as a lack of commitment to pursuing process-based management after initial excitement fades. PRS leads to lost opportunities and can become a hidden cost within organizations.

Core content:

  • PRS is characterized by commitment anxiety and declining enthusiasm for process management following the initial implementation phase.
  • The major symptoms include lethargy, reduced executive support, and a perception that process projects are complete.
  • Key causes of PRS include framing process-based management as a project rather than a philosophy and poor communication practices.
  • Treatment methods for PRS involve delivering tangible benefits and fostering a culture of continuous improvement across the organization.
  • Organizations must counter PRS to unlock process mastery and enhance overall performance.

Learnings:

  • Understanding PRS can help organizations recognize and address the reluctance to engage in process management effectively.
  • Identifying symptoms of PRS allows for early intervention to maintain interest in process-based initiatives.
  • Organizations can benefit from adopting a philosophy of process management rather than viewing it as an isolated project.
  • Active communication and involvement from executives are crucial in overcoming the inertia caused by PRS.
  • Employing a gradual approach to implementing process management can alleviate fears and build organizational capability.

The original content was published in English.

OPEN FULL CONTENT

 

Get our weekly newsletter with the latest BPM news delivered straight to your inbox!

Share this news with fellow BPM enthusiasts:
ADVERTISEMENT
Scroll to Top