Discover insights from Leo Alappat on process disruption and the art of combining technologies for real value, moving beyond mere automation in this engaging discussion.
A new podcast episode of State of Process Automation was published on May 18, 2025 with the original title:
The Process Disruption Playbook
Overview:
In this episode, Leo Alappat shares insights on process automation and its role in business efficiency. He emphasizes the need for questioning existing processes and creatively combining technologies to deliver real value, rather than just adopting the latest tools.
Core content:
- Leo Alappat discusses the principles of process automation applied at a major Austrian bank and later at Bitpanda, focusing on tangible results rather than tools.
- The importance of starting automation with a clearly defined problem rather than the technology itself is emphasized as a key principle.
- He advocates for prioritizing process avoidance before considering automation as a solution to issues.
- Alappat outlines critical factors for platform, skill integration, and the use of AI in enhancing business processes.
- The episode also highlights which key performance indicators (KPIs) are essential for measuring success, contrasting effective metrics with misleading ones.
Learnings:
- Listeners will gain an understanding of how to systematically identify pain points in processes through targeted questioning and structural analysis.
- The episode reveals why a problem-first approach is crucial in determining if automation is appropriate for a given task.
- Insights are provided on selecting the right platforms and skills necessary for the successful integration of technologies like AI into business workflows.
- Learn what KPIs can meaningfully track process improvements and why many commonly used metrics may not accurately reflect true performance.
- Discover practical strategies for fostering a culture of process disruption, encouraging teams to radically rethink workflows.
The original content was published in German.
