Join Dr. Carsten Behrens and Dr. Thomas Prefi as they explore the evolving role of quality management and its impact on organizational culture and efficiency in business.
A new podcast episode of Carsten’s Corner was published on Apr 02, 2025 with the original title:
Quality as a Culture: Insights from Dr. Carsten Behrens and Dr. Thomas Prefi
Overview:
Dr. Carsten Behrens and Dr. Thomas Prefi discuss the evolution of quality management in organizations, emphasizing the importance of quality as a mindset, the transformative role of quality managers, and the impact of company culture on performance and trust.
Core content:
- Quality is identified as a fundamental attitude that influences corporate success and employee engagement.
- The discussion covers the shift in the quality manager’s role from being a mere controller to becoming a proactive change agent within businesses.
- Participants explore how a culture of trust and acceptance of mistakes can drive organizational transformation and performance improvement.
- Insights are offered on how quality management can function as a profit center, enhancing organizational efficiency and stakeholder value.
- The episode also delves into the significance of context in perceived quality, relating it to customer experiences and pricing strategies.
Learnings:
- Listeners will gain insights into the strategic role of quality management as a key driver for corporate success and customer satisfaction.
- Understand the critical shift in mindset required for effective quality management in modern organizations.
- Explore the role of quality managers as advocates for customer needs and how this impacts organizational culture.
- Learn about the interplay between errors, trust, and organizational culture in fostering a productive work environment.
- Discover ways to leverage quality management for enhanced operational efficiency and competitive advantage.
The original content was published in German.
