Discover how Rabobank, Norfolk & Dedham, and Intuit enhance their operations with Camunda BPM, addressing compliance, efficiency, and performance challenges in their customer case studies.
A new blog post of Column2 was published on Oct 16, 2024 with the original title:
CamundaCon 2024 – Day 1 Customer Case Studies
Overview:
The post highlights various customer case studies focusing on the implementation and benefits of Camunda’s BPM platform. It features Rabobank’s transition to Camunda 8, Norfolk & Dedham’s improved claims process, and Intuit’s integration of BPM into QuickBooks operations, showcasing significant efficiency gains across the board.
Core content:
- Rabobank successfully transitioned $5.6M in sales processes to Camunda 8 SaaS while adhering to regulatory standards, marking a shift towards agile operations.
- Norfolk & Dedham insurance reported a 35% reduction in claims processing time and a 30% cost decrease since deploying their claims on Camunda.
- Intuit enhanced its QuickBooks product with BPM, allowing for more dynamic and condition-based workflows to improve customer invoicing.
- Both Rabobank and Norfolk & Dedham emphasize the importance of adapting to new architectures and methods for effective BPM usage.
- Regulatory considerations and privacy concerns are critical for banks like Rabobank, especially with upcoming regulations such as DORA in 2025.
Learnings:
- Understanding the strategic importance of BPM tools can lead to enhanced business operations and improved customer service levels.
- Implementing BPM platforms requires aligning business and IT teams for effective design and integration, which may involve trial and error.
- The shift to BPM can result in significant time savings and cost reductions, evidenced by case studies from various sectors.
- Preparing for upcoming regulations is essential for organizations, ensuring that privacy and security measures can handle changing requirements.
- Exploring new advancements in BPM technologies, such as RPA and AI, can further streamline processes and drive efficiency.
The original content was published in English.
