Explore how Mirko Kloppenburg rethinks business process management with a human-centric approach, emphasizing community building and engagement in this insightful discussion.
A new podcast episode of What’s Your Baseline was published on Oct 31, 2022:
Overview:
In a recent episode, Mirko Kloppenburg discusses the human aspect of Business Process Management (BPM) and introduces his New Process Lab, which blends traditional BPM tools with a human-centered approach to inspire community engagement and effective processes.
Core content:
- Mirko Kloppenburg emphasizes the importance of people in BPM, moving beyond just achieving outcomes.
- The New Process principles focus on trust, involvement, development, and giving meaning to the people involved.
- Kloppneburg’s New Process Lab addresses the need for innovative exploration in process management.
- Community building and experience design are key components discussed to inspire teams around process management.
- Real-world examples illustrate how to effectively implement the New Process principles in organizations.
Learnings:
- Listeners will understand the significance of incorporating human elements in BPM for successful outcomes.
- The episode highlights how to foster community and design experiences for engaging process management.
- Practical insights into implementing the New Process principles can be applied in various business contexts.
- Experiments and shared experiences can enhance learning in process management, as advocated by Kloppenburg.
- Access to resources like the New Process Checklist can help listeners rethink their own processes.
The original content was published in English.