Discover how storylistening can transform process management through emotional engagement with insights from Astrid Kirchhoff, a Narrative Facilitator at Hummingbirds, and host Mirko.
A new podcast episode of The New Process Podcast was published on Feb 01, 2023:
Overview:
In this episode, host Mirko interviews Astrid Kirchhoff, a Narrative Facilitator at Hummingbirds, discussing the concept of “storylistening” to enhance human-centric process design. Kirchhoff emphasizes the importance of emotional engagement and attentive listening in process modeling to better understand team dynamics and client motivations.
Core content:
- Astrid Kirchhoff explains how storylistening can transform process modeling by incorporating personal narratives and emotional insights.
- The episode highlights the process of storylistening which involves attentive listening, story collection, and sharing narratives to foster understanding.
- Kirchhoff shares her hands-on experience of improving team dynamics in a hospital environment using the storylistening approach.
- Importance is placed on crafting quality questions to evoke meaningful stories rather than relying on numerous inquiries during sessions.
- The podcast illustrates the idea that storytelling can reveal deep insights into values and motivations shaping processes.
Learnings:
- Listeners will gain insights into developing a human-centric approach in process management through effective listening and storytelling.
- They will understand the methodology of storylistening, emphasizing the connection between narratives and emotional data.
- The discussion offers practical recommendations for engaging employees in sharing their experiences within process modeling sessions.
- Kirchhoff stresses the significance of validating employee experiences to foster trust and improve overall team effectiveness.
- Listeners will learn how to implement storylistening principles into their own process improvement initiatives.
The original content was published in English.
