Discover the essential insights on structuring process hierarchies in organizations as Caspar and Russell address common challenges and propose a fresh perspective on BPM in their latest discussion.
A new podcast episode of BPM Podcast was published on Mar 03, 2025 with the original title:
The Process Hierarchy Dilemma: Functional vs. End-to-End Mapping
Overview:
In this episode, hosts Caspar and Russell explore the complexities of structuring process repositories, focusing on the challenges of mixing functional and end-to-end process hierarchies, and the impact on organizations. They address the need for clearer ownership and best practices in business process management.
Core content:
- The dilemma between functional and end-to-end process mappings creates confusion among organizations, necessitating a clear distinction for effective usage.
- Many companies adopt frameworks like SAP and APQC without assessing their applicability, leading to potential misuse.
- Identifying the owner of an end-to-end process is vital; it may not align with the executing function, but rather with the controlling one.
- Process maps should serve as tools for direction rather than fixed representations of organizational structures.
- The need for organizations to rethink their hierarchies and potentially structure them around processes instead is a topic for future discussion.
Learnings:
- Understand the implications of mixing functional and end-to-end processes and how it affects organizational clarity.
- Recognize the importance of critically evaluating frameworks before implementing them in your organization.
- Learn about the significance of process ownership and how it can influence process effectiveness.
- Discover the role of process maps in organizations and how they should be utilized for navigation rather than static representations.
- Consider the future structure of organizations in terms of process-centric approaches rather than traditional hierarchies.
The original content was published in English.
