Discover essential insights from Caspar and Russell on effective process modeling, emphasizing empathy, clarity, and collaboration to enhance understanding and integration in business processes.
A new podcast episode of BPM360 Podcast was published on Jun 10, 2025 with the original title:
From Lego Bricks to Business Value: End-to-End Process Modeling Done Right
Overview:
This podcast discusses essential best practices in business process modeling (BPM), emphasizing user-centric design, consistent granularity, and collaboration in workshops to ensure effective communication and understanding among teams.
Core content:
- Process models should prioritize the needs of end users over the preferences of modelers for greater accessibility and usability.
- Establishing consistent granularity across teams is crucial to avoid confusion and ensure alignment in process documentation.
- Workshops facilitate collaboration and can uncover critical gaps in process understanding, making them essential for successful BPM.
- Descriptive naming conventions should be preferred over hierarchical codes to enhance clarity in process titles.
- Process hierarchies should be structured simply to delineate processes without obscuring their actual functions.
Learnings:
- Empathy in process modeling is vital; modelers should focus on the end-users’ needs rather than their preferences.
- Consistent granularity among varying teams is key for coherence and readability of process documentation.
- Engaging stakeholders in workshops early on can expose integration and compliance gaps that need addressing.
- Using clear, descriptive titles enhances searchability and comprehension without cluttering the process name with codes.
- Maintaining a simple hierarchy helps prevent confusion while clarifying role and ownership in process execution.
The original content was published in English.
