Discover the evolving role of handbooks in BPM, including insights on document relevance and maintenance, to streamline processes and enhance organizational clarity in the digital age.
A new blog post of QM-Impulse was published on Jan 06, 2025 with the original title:
Wer braucht denn noch ein Handbuch?
Overview:
The article discusses the evolving role of a manual in business process management, emphasizing the autonomy organizations have in documenting processes and highlights practical approaches to evaluate the necessity of documentation in daily operations.
Core content:
- Until 2015, manuals were mandated to include specific documents, but ISO 9001:2015 allows flexibility in format and content.
- Key questions can help determine the value of currently existing documents and whether they should be maintained or discarded.
- A central manual can enhance process understanding by consolidating scattered documents and information sources, especially beneficial in larger organizations.
- Maintaining relevant documents is crucial for effective decision-making and compliance with both internal and external requirements including ISO standards.
Learnings:
- Evaluate the necessity of documents by asking if they contribute to job performance, onboarding, legal compliance, or process improvement.
- Effective documentation practices lead to better organizational awareness and clarity in operations.
- Consider using digital platforms like intranets or shared files for easier access and updates to important information.
- Recognizing that a manual’s role can evolve, businesses should focus on relevant and actionable documentation aligned with their operational goals.
The original content was published in German.
