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Revolutionizing BPM with Human-Centric Approaches

Discover how human-centric processes can transform business process management as Carsten Behrens and BPM expert Mirko Kloppenburg discuss innovations and emotional engagement in today’s organizational strategies.
A new podcast episode of Carsten’s Corner was published on Sep 26, 2024:

Overview:

In this episode, Carsten Behrens interviews Mirko Kloppenburg, the founder of NewProcessLab.com, discussing the pivotal role of human-centric processes in business process management (BPM) and how they can enhance efficiency and sustainability in organizations.

Core content:

  • Mirko shares insights from his extensive experience in BPM at Lufthansa Technik, highlighting the evolution of process-oriented management systems.
  • The discussion covers innovative process management approaches, including collaborations with universities for process standardization.
  • Key roles in BPM, such as process designers and managers, are explored alongside the importance of distinguishing process design from execution.
  • Mirko emphasizes the emotional aspect of BPM and the human-centered approach taken by his platform, New Process Lab.
  • They talk about the significance of process purpose and the integration of stakeholder management within corporate strategy.

Learnings:

  • Listeners will understand how to implement a human-centric approach in BPM to create more effective and sustainable processes.
  • The episode reveals practical tips for enhancing process management through gamification and fostering process communities.
  • Insights on making processes more tangible through hands-on methods like haptic working are shared.
  • Listeners will learn the importance of aligning business strategy with emotional engagement and stakeholder roles in process management.
  • Mirko’s experiences with internal podcasts as a communication tool within organizations offer valuable lessons for promoting BPM initiatives.

The original content was published in German.

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