Discover insights from Ben Ellermann, Managing Director at MUUUH!, on the role of chatbots in business automation and effective customer management strategies in today’s digital landscape.
A new podcast episode of Bots & People was published on Oct 01, 2020:
Overview:
Ben Ellermann, Managing Director at MUUUH!, discusses the role of chatbots in modern business practices, their effective implementation in customer management, and their relation to automation in organizations.
Core content:
- Chatbots have become integral to optimizing customer interactions in contemporary businesses.
- Digital dialogues facilitate smoother communication and enhance customer experience while contributing to operational efficiencies.
- Automation is closely linked to chatbot deployment, streamlining repetitive processes and improving resource allocation.
Learnings:
- Listeners will gain insights into how chatbots can be effectively implemented to improve customer management strategies.
- The discussion highlights the automation process and its importance for businesses looking to increase efficiency.
- The episode encourages professionals in automation to engage with the podcast for broader discussions and training opportunities.
The original content was published in German.