BPM.today

The Impact of Chatbots on Business Automation Today

Discover insights from Ben Ellermann, Managing Director at MUUUH!, on the role of chatbots in business automation and effective customer management strategies in today’s digital landscape.
A new podcast episode of Bots & People was published on Oct 01, 2020:

Overview:

Ben Ellermann, Managing Director at MUUUH!, discusses the role of chatbots in modern business practices, their effective implementation in customer management, and their relation to automation in organizations.

Core content:

  • Chatbots have become integral to optimizing customer interactions in contemporary businesses.
  • Digital dialogues facilitate smoother communication and enhance customer experience while contributing to operational efficiencies.
  • Automation is closely linked to chatbot deployment, streamlining repetitive processes and improving resource allocation.

Learnings:

  • Listeners will gain insights into how chatbots can be effectively implemented to improve customer management strategies.
  • The discussion highlights the automation process and its importance for businesses looking to increase efficiency.
  • The episode encourages professionals in automation to engage with the podcast for broader discussions and training opportunities.

The original content was published in German.

OPEN FULL CONTENT

 

Get our weekly newsletter with the latest BPM news delivered straight to your inbox!

Share this news with fellow BPM enthusiasts:
ADVERTISEMENT
Scroll to Top