Discover how chatbots enhance business automation and customer management in a conversation with Ben Ellermann, Managing Director at MUUUH!, as he shares insights on effective digital dialogues.
A new podcast episode of Bots and People was published on Oct 01, 2020:
Overview:
This episode features Ben Ellermann, Managing Director at MUUUH!, discussing the role of chatbots in modern business, their effective use in customer management, and the connection to automation.
Core content:
- Chatbots are increasingly important tools in today’s business landscape, enhancing customer interaction and support.
- The podcast dives into how digital dialogues can be strategically implemented in companies to improve efficiency.
- Ben Ellermann from MUUUH! shares insights into how automation is intertwined with the use of chatbots in customer management.
Learnings:
- Listeners will understand the significance of chatbots and digital communication in enhancing customer engagement.
- The episode highlights best practices for integrating chatbots into existing business processes.
- There is a focus on the benefits of automation in streamlining customer management systems and improving overall service delivery.
The original content was published in German.