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The Impact of Chatbots on Business Automation Today

Discover how chatbots enhance business automation and customer management in a conversation with Ben Ellermann, Managing Director at MUUUH!, as he shares insights on effective digital dialogues.

A new podcast episode of Bots and People was published on Oct 01, 2020:

Overview:

This episode features Ben Ellermann, Managing Director at MUUUH!, discussing the role of chatbots in modern business, their effective use in customer management, and the connection to automation.

Core content:

  • Chatbots are increasingly important tools in today’s business landscape, enhancing customer interaction and support.
  • The podcast dives into how digital dialogues can be strategically implemented in companies to improve efficiency.
  • Ben Ellermann from MUUUH! shares insights into how automation is intertwined with the use of chatbots in customer management.

Learnings:

  • Listeners will understand the significance of chatbots and digital communication in enhancing customer engagement.
  • The episode highlights best practices for integrating chatbots into existing business processes.
  • There is a focus on the benefits of automation in streamlining customer management systems and improving overall service delivery.

The original content was published in German.

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