Join Thomas Heinrichs from Miragon as he shares insights from his upcoming trip to New York for CamundaCon2024 and discusses a ticket booking process involving customer and travel agency interactions.
A new blog post of Process Pitch was published on Oct 21, 2024 with the original title:
Ticket Booking Process Insights from Thomas Heinrichs
Overview:
Thomas Heinrichs from Miragon shares insights about the ticket booking process as he prepares for the CamundaCon2024 in New York. The discussion highlights the differences between customer and travel agency processes using BPMN and user tasks involved in the journey.
Core content:
- Thomas Heinrichs is set to represent Miragon at CamundaCon2024, focusing on a ticket booking process, emphasizing BPMN as a critical topic.
- The presentation distinguishes between customer side processes and those of a travel agency, showcasing communication links between them.
- The customer journey is filled with user tasks and limited automation, contrasting with the more automated booking process utilized by travel agencies.
- Co-hosts adeptly presented and optimized processes, indicating strong engagement and expertise in BPM.
- The process model is poised to earn 35 points, reflecting its quality and potential within the BPM landscape.
Learnings:
- Understand the significance of BPMN in visualizing and enhancing complex processes like ticket booking.
- Recognize the role of communication channels in linking different processes within customer and agency interactions.
- Explore the varying degrees of automation potential in customer journeys versus travel agency operations.
- Gain insights into effective presentation techniques for process optimization from experienced BPM practitioners.
- Evaluate process models based on established metrics to benchmark performance and quality in BPM activities.
The original content was published in German.
