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Thomas Heinrichs Shares BPMN Insights from New York Trip

Join Thomas Heinrichs from Miragon as he shares insights on booking processes and automation at CamundaCon 2024, highlighting customer journeys and collaborative process modeling.

A new episode of Process Pitch was published on Oct 21, 2024 with the original title:

Episode 14: Ticket buchen

Overview:

Thomas Heinrichs from Miragon shares insights on the booking process for travel agencies during a recent event. He emphasizes the customer journey’s complexity while contrasting it with the automation potential in the agency’s workflow.

Core content:

  • Thomas Heinrichs is set to attend CamundaCon2024 in New York, highlighting his enthusiasm for BPMN.
  • He presents a detailed ticket booking process for both customers and travel agencies, linked through message flows.
  • The customer journey exhibits numerous user tasks, indicating low automation potential, unlike the agency’s process.
  • The session garners significant praise for its engaging presentation of process modeling.
  • Thomas expresses gratitude for the opportunity to share his experience and insights in BPM.

Learnings:

  • Understand the significance of bridging customer interactions with agency processes through effective BPMN modeling.
  • Recognize the role of user tasks in enhancing the customer journey despite the limited automation.
  • Gain insights into optimizing workflows within travel agencies for better efficiency.
  • Learn about the potential to achieve high evaluation scores in process modeling through effective strategies.
  • Appreciate the dynamics of engaging presentations that can successfully communicate complex BPM concepts.

The original content was published in German.

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