Join Thomas Heinrichs from Miragon as he shares insights on booking processes and automation at CamundaCon 2024, highlighting customer journeys and collaborative process modeling.
A new episode of Process Pitch was published on Oct 21, 2024 with the original title:
Episode 14: Ticket buchen
Overview:
Thomas Heinrichs from Miragon shares insights on the booking process for travel agencies during a recent event. He emphasizes the customer journey’s complexity while contrasting it with the automation potential in the agency’s workflow.
Core content:
- Thomas Heinrichs is set to attend CamundaCon2024 in New York, highlighting his enthusiasm for BPMN.
- He presents a detailed ticket booking process for both customers and travel agencies, linked through message flows.
- The customer journey exhibits numerous user tasks, indicating low automation potential, unlike the agency’s process.
- The session garners significant praise for its engaging presentation of process modeling.
- Thomas expresses gratitude for the opportunity to share his experience and insights in BPM.
Learnings:
- Understand the significance of bridging customer interactions with agency processes through effective BPMN modeling.
- Recognize the role of user tasks in enhancing the customer journey despite the limited automation.
- Gain insights into optimizing workflows within travel agencies for better efficiency.
- Learn about the potential to achieve high evaluation scores in process modeling through effective strategies.
- Appreciate the dynamics of engaging presentations that can successfully communicate complex BPM concepts.
The original content was published in German.