Discover how Mirko Kloppenburg emphasizes the human aspects of BPM, sharing insights on engagement, emotional intelligence, and sustainability in process management with hosts Caspar and Russell.
New Podcast Episode: BPM from Process to People
A new podcast episode of BPM360 Covering Every Angle was published on Jan 27, 2025, with the original title:
BPM from Process to People: A Human-Centric Perspective with Mirko Kloppenburg
Overview:
The latest episode features Mirko Kloppenburg discussing the human-centric approach to Business Process Management (BPM). He emphasizes the significance of emotional intelligence, employee involvement, and transparency in achieving effective BPM that resonates with people, rather than relying solely on tools and techniques.
Core content:
- BPM’s success hinges on engaging employees, using satisfaction metrics to guide improvements and cultivate a supportive culture around processes.
- It’s crucial to define the emotional “why” behind BPM initiatives to foster genuine contributions and a sense of ownership among employees.
- Transparent communication and involvement in BPM discussions can build trust and enhance collaboration within organizations.
- Although acknowledging emotions in corporate culture can be challenging, it is vital for uncovering insights and driving meaningful changes.
- Process owners and architects play pivotal roles in championing BPM, requiring a blend of accountability and recognition to foster a productive environment.
Learnings:
- Listeners will learn how to intertwine emotional intelligence with BPM to enhance employee acceptance and engagement in process management.
- Gain insights into the necessity of a clear purpose behind BPM initiatives for better alignment and emotional connection among team members.
- Understand the importance of creating safe spaces for dialogue about emotions to facilitate cultural shifts and improved cooperation.
- Realize the essential contributions of process owners and architects, ensuring they gain recognition to motivate further engagement in BPM.
- Explore the long-term sustainability of BPM initiatives through consistent reinforcement and the adaptation to organizational changes.
The original content was published in English.
