Explore key insights from BPM expert Stefan Hauenschild on the significance of change facilitation, human-centric approaches, and the critical role of executive sponsorship in successful transformation.
A new podcast episode of BPM360 was published on Apr 08, 2025 with the original title:
Blueprints and Behaviors: How Change Facilitation Powers Real BPM
Overview:
This podcast episode highlights the significance of human-centric approach in Business Process Management (BPM) by emphasizing the importance of change facilitation, the integration of soft skills, and the necessity of executive sponsorship in transformation initiatives.
Core content:
- Human-centric BPM focuses on facilitating change at all organizational levels rather than just perfecting process models.
- Change facilitation is essential for understanding emotional responses to change, moving away from traditional change management terms.
- Transformation starts at project announcement, affecting all stakeholders before any process redesign occurs.
- Standard SAP implementations often neglect the real-world complexities of daily work, requiring a people-centered approach.
- Integration of soft skills and empathy into BPM practice is crucial for successful stakeholder alignment.
Learnings:
- Listeners will understand the difference between change management and change facilitation, as well as its emotional implications.
- Learn how early project setup plays a crucial role in shaping organizational change efforts.
- Gain insights on the importance of executive sponsorship for budget and adoption critical to BPM success.
- Discover why people-centered thinking is essential in addressing the limitations of standardized software implementations.
- Explore the debate on whether to start fresh or use legacy data during BPM migrations and its impact on adoption.
The original content was published in English.
