Explore how the Viable System Model can transform organizations and improve communication and decision-making, as discussed by Martin Pfiffner in an insightful conversation about business process management.
A new podcast episode of New Process Podcast was published on Feb 12, 2025, with the original title:
Transforming organizations with the Viable System Model — with Martin Pfiffner
Overview:
In this episode, Dr. Martin Pfiffner discusses the Viable System Model (VSM) and its application in transforming organizations. He emphasizes the importance of integrating communication and decision-making within organizational structures to create effective management practices.
Core content:
- The Viable System Model (VSM) focuses on communication and decision-making in organizations, essential for effective management.
- It provides a holistic framework by considering anatomy, physiology, and neurology within organizations for better coherence.
- Martin Pfiffner has extensive experience applying VSM in various organizations globally over 30 years.
- The model supports organizations of all types, from small teams to large enterprises, enhancing their structural and operational dynamics.
- Practical applications and examples illustrate VSM’s role in addressing common organizational challenges and inefficiencies.
Learnings:
- Understanding the importance of the third dimension—decision-making and communication—is critical for process managers.
- Learners will grasp how organizational communication impacts efficiency and effectiveness across processes.
- The discussion outlines the necessity of including top management in VSM implementations for successful outcomes.
- Participants will learn how to analyze existing processes through the lens of the Viable System Model.
- Listeners will leave with insights on overcoming typical decision-making and communication problems in organizations.
The original content was published in English.
