Discover insights from Robert Müller, CEO of Scheer PAS, on why traditional structures impede progress in retail, and how proactive measures during the pandemic can drive transformation.
A new podcast episode of State of Process Automation was published on Apr 06, 2025 with the original title:
Transforming Retail Business Through Proactive Change
Overview:
Many companies fail not due to outdated technology but because of internal organizational issues. Effective collaboration between IT and business is crucial for success, especially in a rapidly changing industry.
Core content:
- Companies often struggle with silos, outdated processes, and a lack of technological understanding at the leadership level, hindering their ability to adapt.
- A CIO successfully utilized the pandemic as an opportunity for transformation by repurposing stores and retraining staff to maintain sales.
- Successful organizations prioritize proactive projects to adapt to change, while others risk stagnation by doing nothing.
- The emergence of AI agents poses both a challenge and an opportunity for retailers, emphasizing the need for immediate action.
Learnings:
- Understanding the technology landscape is essential for leadership to drive effective change within their organizations.
- A proactive approach, characterized by small, rapid projects, can lead to substantial business improvements.
- Companies must recognize that the real risk lies in inaction, rather than failure itself.
- AI’s imminent influence on retail demands readiness and adaptability from all businesses involved.
The original content was published in German.
