Explore the key distinctions between training, qualification, and competence in ISO 9001 requirements, and discover effective strategies for ensuring employee skills meet industry standards.
A new blog post of QM-Impulse was published on Mar 03, 2025 with the original title:
Schulung – Qualifikation – Kompetenz
Overview:
This article discusses the evolution and requirements of competency as outlined in ISO 9001. It highlights the differences between training, qualification, and competence, emphasizing the importance of assessing and ensuring employee competency to maintain standards.
Core content:
- The ISO 9001 standard has transitioned from training to competency requirements, reflecting changes since the revision of 2000.
- Competency assessment is crucial for employees and must be backed by appropriate training and experience.
- Despite the evolving standards, documentation of specific training methods is not required by ISO 9001.
- Identifying competency gaps and taking corrective actions are essential for compliance and effectiveness in the workplace.
- Appropriate proof of competency must be maintained, depending on industry standards and regulatory obligations.
Learnings:
- Understand the key distinctions between training, qualification, and competence within the context of ISO 9001 globally recognized standards.
- Learn effective methods for assessing and ensuring employee competencies to enhance organizational performance.
- Recognize that formal documentation is not always necessary for compliance with ISO 9001, but competency verification is crucial.
- Discover common strategies for identifying and addressing competency deficits in employees or contractors.
- Gain insights into maintaining competency documentation as required by law, customer demands, and specific industry standards.
The original content was published in German.
