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Understanding Maverick Processing in BPM

Explore the impact of Maverick Processing on business efficiency and culture, and learn effective strategies to combat non-compliance in organizational processes for improved outcomes.

A new blog post of BPM Insights was published on Jul 09, 2021 with the original title:

Understanding Maverick Processing in Organizations

Overview:

Maverick Processing refers to handling processes outside standardized procedures. Common in organizational management, it can lead to financial, qualitative, and legal repercussions. Understanding its causes and effects is crucial for effective process management.

Core content:

  • Maverick Processing involves processing tasks outside established protocols, impacting efficiency and compliance.
  • Signs include unapproved invoices and untracked inventory, indicating failures in process adherence.
  • Common causes are ignorance of procedures, lack of leadership, silo mentality, and outdated processes.
  • Consequences range from increased costs and lower quality to compliance issues and cultural erosion within organizations.

Learnings:

  • Identify Maverick Processing by monitoring compliance with established processes and documenting deviations.
  • Enhance employee training on process standards to prevent deviations from established procedures.
  • Implement regular audits to ensure adherence to processes and improve operational efficiency.
  • Address cultural challenges by reinforcing the importance of standardized processes across all organizational levels.

The original content was published in German.

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