Explore effective strategies for structuring your business processes, as discussed by an industry expert in recent meetings, highlighting the importance of functional and end-to-end hierarchies.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: The Process Hierarchy and Politics
Overview:
This episode focuses on the process hierarchy in business management, highlighting the importance of maintaining both functional and end-to-end hierarchies. The discussion emphasizes the need for tailored approaches in managing diverse processes across different contexts.
Core content:
- The process hierarchy is essential for effectively governing and managing business processes across organizations.
- Two connected hierarchies—functional and end-to-end—should be established for better process management.
- Functional hierarchy organizes processes by domain, while end-to-end hierarchy addresses cross-functional processes.
- Assigning ownership of end-to-end processes can be politically sensitive; careful consideration is advised.
Learnings:
- Understanding the dual hierarchy approach enhances governance and efficiency in business process management.
- Recognizing the complexities of cross-functional processes is key to successful process ownership assignment.
- Adaptation for differing geographical or product line processes is crucial within the hierarchy framework.
- Managing client discussions effectively can lead to unique insights, even on the same topic across multiple meetings.
The original content was published in English.
