Explore effective business process management strategies as insights unfold on process hierarchy and ownership, brought to you by a seasoned expert who recently engaged with multiple clients on this vital topic.
A new blog post of Caspar Jans was published on Feb 28, 2025 with the original title:
Process Hierarchy and the Politics of Ownership
Overview:
The latest insights on business process management delve into the significance of maintaining two interconnected hierarchies: a functionally decomposed process hierarchy and an end-to-end process hierarchy. Understanding these structures can enhance process governance and management across different client scenarios.
Core content:
- The process hierarchy is crucial for effectively governing and managing business processes.
- Two separate hierarchies should be maintained: a functional hierarchy and an end-to-end hierarchy.
- The functional hierarchy starts at major functional domains and breaks down into individual business processes.
- End-to-end processes cross functional borders and require careful ownership assignment to minimize political challenges.
- Variations in process execution across different contexts may lead to differing conclusions in practice.
Learnings:
- Readers will learn how to effectively set up and manage both functional and end-to-end process hierarchies.
- Understand the importance of process ownership and the implications it has on organizational structure.
- Gain insights on addressing process variations across different countries or product lines.
- Recognize that common questions in BPM often yield different answers based on context.
- Learn the impact of strategic decisions on the execution of end-to-end processes.
The original content was published in English.
