Discover effective strategies for managing process hierarchies in business, as discussed in recent meetings covering key insights on functional and end-to-end processes.
A new blog post of Caspar Jans was published on Feb 28, 2025 with the original title:
Process Hierarchy and Its Political Dynamics
Overview:
In the latest episode, the discussion revolves around the importance of creating distinct yet connected process hierarchies for effective business process management, with examples and insights from recent client meetings highlighting the complexities involved.
Core content:
- The process hierarchy aids in structuring business processes to enhance governance and management efficiency.
- Two interconnected hierarchies should be maintained: a fully functional hierarchy and an end-to-end hierarchy.
- Ownership assignments for end-to-end processes can be politically sensitive and should be approached thoughtfully.
- Variation in execution across countries or product lines necessitates careful differentiation within the process hierarchy.
- Discussions with different clients resulted in varied conclusions despite common themes in the conversations.
Learnings:
- Effective process management requires understanding and implementing both functional and end-to-end hierarchies.
- Identifying the correct process owner is crucial for the success of end-to-end processes.
- Assessing variations across business processes can improve adaptability and efficiency within organizations.
- Engaging with diverse clients can provide invaluable insights into managing similar challenges.
- Recognizing the importance of tailoring approaches to specific organizational contexts can enhance strategic outcomes.
The original content was published in English.
