Explore the nuances of process hierarchy in business management, as insights reveal the importance of both functional and end-to-end approaches for optimizing organizational processes.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: The Process Hierarchy and Politics
Overview:
This episode delves into the significance of process hierarchy in business management. It discusses the necessity of having both functional and end-to-end process hierarchies for effective governance and highlights the challenges of assigning ownership in cross-functional processes.
Core content:
- Three consecutive client meetings revealed a shared focus on the process hierarchy, emphasizing its importance in structured business management.
- The podcast advocates for maintaining both a fully functionally decomposed and an end-to-end hierarchy to enhance clarity and effectiveness.
- Process ownership can be politically sensitive, especially for end-to-end processes that cross functional areas, requiring careful consideration.
- Decomposing processes into functional domains and practical end-to-end processes ensures better organization and management.
Learnings:
- Listeners will learn how to effectively structure business processes using dual hierarchies for improved governance.
- The episode addresses common challenges in process ownership assignment and offers insights into navigating these politics.
- It emphasizes the importance of understanding variations in processes across different regions or product lines.
- Listeners will gain practical approaches to begin implementing a process hierarchy that meets their organizational needs.
The original content was published in English.
