Discover insights on effective business process management with compelling discussions on the importance of functional and end-to-end hierarchies in optimizing process governance and ownership.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
Process Hierarchy and Its Politics
Overview:
The latest episode explores the concept of process hierarchy in business management. It discusses the importance of maintaining both a functional and an end-to-end process hierarchy to improve governance, management, and design of business processes.
Core content:
- The process hierarchy is crucial for effectively managing and updating business processes.
- Two hierarchies are recommended: a functionally decomposed hierarchy and an end-to-end hierarchy.
- Functional hierarchies categorize business processes by domains like Finance, HR, and Marketing.
- End-to-end processes span multiple functions and require careful ownership assignment.
- Variations in processes across regions or products need to be considered in the hierarchy structure.
Learnings:
- Understanding process hierarchy enhances process ownership and governance within an organization.
- Clarity in functional and end-to-end process definitions helps in avoiding organizational conflicts.
- Effective process management requires adaptation to different process variations across functions.
- Engaging in discussions with multiple clients can lead to diverse insights on similar topics.
- Successful process hierarchy implementation can notably improve operational efficiency.
The original content was published in English.
