Explore insights on process hierarchy in business management as different clients converge on a common topic. Discover expert approaches to structuring and owning processes across functions.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: Process Hierarchy and its Politics
Overview:
In the latest podcast episode, the host discusses the importance of establishing a process hierarchy for effective business process management (BPM). The episode highlights the coexistence of functional and end-to-end process hierarchies, alongside the nuances of process ownership within organizational structures.
Core content:
- Three consecutive client meetings revolved around the same topic – the process hierarchy in BPM, emphasizing variation in client needs.
- A functional hierarchy should be paired with an end-to-end hierarchy for comprehensive process management and clarity.
- Process ownership for end-to-end processes may be politically challenging, requiring careful consideration of impact on execution.
- The podcast illustrates the complexity in managing processes across different countries and product lines, often leading to diverse conclusions.
Learnings:
- Listeners will understand the significance of maintaining both functional and end-to-end process hierarchies for effective governance.
- The episode addresses how assigning process ownership can influence organizational dynamics and decision-making.
- It explores the common challenges faced when standardizing processes across varied operational settings.
- Insights into navigating client discussions around process hierarchy will enhance listeners’ BPM skills.
The original content was published in English.
