Discover effective strategies for structuring business processes with insights on functional and end-to-end hierarchies in process management, shared by an experienced consultant in the field.
A new podcast episode of Caspar Jans was published on February 28, 2025, with the original title:
S04E02: Process Hierarchy and Politics
Overview:
This podcast episode explores the significance of process hierarchy in business management, discussing the importance of maintaining both functional and end-to-end process structures and the complexities of assigning ownership within organizations.
Core content:
- The process hierarchy organizes business processes for effective governance, management, and design.
- Two interconnected structures are essential: a fully functional hierarchy and an end-to-end process hierarchy.
- Assigning ownership for end-to-end processes can be politically challenging and requires careful consideration.
- Different clients may have unique needs based on geographical and product line differences, leading to varied conclusions even with similar discussions.
Learnings:
- Understanding the difference between functional and end-to-end processes aids in effective business management.
- Recognizing the complexities of process ownership can help navigate organizational challenges.
- Real-world applications often involve nuanced discussions based on specific client contexts.
- BPM strategies must accommodate variations across countries and product lines for optimal performance.
The original content was published in English.
