Explore effective strategies for establishing a robust process hierarchy in your organization, as discussed by BPM expert Caspar, and learn to balance the needs of process creators and consumers.
A new LinkedIn newsletter of Caspar Jans was published on Oct 04, 2024:
Overview:
This newsletter explores the significance of creating a process hierarchy in business process management (BPM). It delineates a structured approach to categorize business processes and balances the needs of both process experts and general users to enhance efficiency and clarity.
Core content:
- The process hierarchy, also known as a process framework or structure, organizes business processes by domains and subdomains for clarity and reduced redundancy.
- Different audiences—process experts and general users—require distinct approaches; one for detailed maintenance and another for easy consumption.
- Establishing both a functional process hierarchy and an end-to-end process hierarchy meets the diverse needs of stakeholders within an organization.
- Organizations can leverage existing frameworks from entities like APQC and consultancies to create their process hierarchies effectively.
- End-to-end processes often span multiple functional domains, requiring careful assignment and maintenance to reflect organizational realities.
Learnings:
- Readers will understand the importance of a structured process hierarchy in improving organizational workflow and information accessibility.
- Insight into balancing the requirements of both technical and non-technical audiences when implementing BPM structures.
- Guidance on how to utilize existing frameworks and customize them to fit their organization’s specific processes.
- A clear definition of end-to-end processes as a crucial component that transcends individual functional areas.
- Strategies to solidify a functional process hierarchy as a foundation before developing complex end-to-end processes.
The original content was published in English.
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