Discover insights on process hierarchy from a recent expert discussion, exploring functional and end-to-end structures in business processes and the challenges of ownership assignment.
A new LinkedIn newsletter of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: Process Hierarchy & Politics
Overview:
This episode explores the concept of process hierarchy in business management. It emphasizes the importance of establishing two interconnected hierarchies: a functional hierarchy and an end-to-end process hierarchy, highlighting the challenges of process ownership across functions.
Core content:
- The meetings focused on process hierarchy, emphasizing the need for effective management and design of business processes.
- Two hierarchies should be maintained: a fully functional hierarchy and an end-to-end process hierarchy to cross functional borders.
- End-to-end process ownership can be politically sensitive, requiring careful consideration of impact when assigning responsibilities.
- Variations in processes across countries or product lines present challenges that require thoughtful hierarchy differentiation.
Learnings:
- Understand the structure and significance of functional and end-to-end process hierarchies in business process management.
- Learn strategies for assigning ownership of processes while considering organizational dynamics and politics.
- Recognize the interplay between different business processes and how they can affect overall process management.
- Explore the challenges of accommodating variations in processes across various contexts within the hierarchy model.
The original content was published in English.
