Discover insights on optimizing business process hierarchies and ownership challenges in process management, featuring expert perspectives on functional versus end-to-end structures in your organization.
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A new LinkedIn newsletter of Caspar Jans was published on Feb 28, 2025, with the original title:
Process Hierarchy and Politics
Overview:
This episode discusses the importance of maintaining two separate but connected hierarchies in process management: a functional hierarchy and an end-to-end hierarchy. It emphasizes the complexities of assigning ownership to processes that cross functional borders.
Core content:
- The author experienced three meetings on the same topic: process hierarchy, highlighting its consistency across different clients.
- Two hierarchies are essential: a fully functionally decomposed process hierarchy and an end-to-end hierarchy.
- Functional hierarchy is straightforward, beginning with high-level domains that decompose into sub-domains and individual processes.
- End-to-end processes, which span across functions, pose difficulties in classification and require careful assignment of ownership.
- Challenges vary when addressing processes executed differently across regions or product lines, with most conclusions depending on specific scenarios.
Learnings:
- Understanding the dual structure of process hierarchies can enhance process governance and management within organizations.
- Identifying the most impactful processes is crucial for effective ownership assignment in end-to-end processes.
- Organizations must consider variations in process execution across different areas to create effective hierarchy structures.
- The complexity of process management requires adaptability and strategic thinking to align processes with organizational goals.
- Effective process design can lead to improved execution and efficiency, even if each situation requires tailored solutions.
The original content was published in English.
