Explore the nuances of process hierarchy in business management, as insights are shared from three client meetings, highlighting functional and end-to-end structures essential for effective governance.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02 – Process Hierarchy and Politics
Overview:
This episode discusses the importance of process hierarchy in business management, highlighting the distinction between functional and end-to-end process structures. It emphasizes how to effectively manage and assign ownership in these processes while navigating client-specific needs and variations.
Core content:
- Three consecutive client meetings raised identical discussions on process hierarchy.
- Two main hierarchies are essential: functional (decomposed by domain) and end-to-end (cross-functional processes).
- Ownership of end-to-end processes can be politically sensitive, requiring strategic decision-making for effective outcomes.
- The approach must consider adaptations based on regional or product-specific variations within processes.
- Majority of discussions shared common themes despite differing conclusions across meetings.
Learnings:
- Understanding the dual hierarchy framework enhances effective process management and governance.
- Recognizing the impacts of ownership assignments on process efficiency can influence overall business performance.
- Customization of processes is necessary to address unique organizational challenges and regional differences.
- Effective communication and consistent practices across functions enhance collaborative process design.
- Engaging with clients on these concepts fosters strategic alignment and process clarity.
The original content was published in English.
