Explore the intricacies of process hierarchy in business management, as discussed by industry experts in three simultaneous client meetings—unveiling strategies for effective governance and ownership in BPM.
A new LinkedIn newsletter of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: Process Hierarchy and the Politics of Process Ownership
Overview:
In this episode, Caspar Jans shares insights from meetings on process hierarchy, discussing the importance of structuring business processes effectively. He emphasizes maintaining both functional and end-to-end process hierarchies, while addressing the challenges of process ownership across departments.
Core content:
- A common issue faced in business is the need for a structured process hierarchy to improve governance and manage business processes effectively.
- Organizations should establish two interconnected hierarchies: a fully functional decomposed process hierarchy and an end-to-end process hierarchy.
- Establishing ownership of end-to-end processes can be politically sensitive, requiring careful consideration of process impact on overall workflow.
- Processes may vary across regions or products, necessitating flexibility in the hierarchy to accommodate different operational needs.
Learnings:
- Understanding the framework of process hierarchies can enhance business process management and improve operational efficiency.
- Developing both functional and end-to-end hierarchies aids in better identifying ownership and accountability within organizations.
- Navigating political challenges in process ownership requires strategic thinking and a focus on processes with significant influence on workflow.
- Flexibility in process management is crucial for addressing the diverse needs of global operations and product lines.
The original content was published in English.
