Explore essential insights on process hierarchy in business management, including tips for managing end-to-end processes, from the author who recently engaged in client discussions on this vital topic.
A new podcast episode of Caspar Jans was published on Feb 28, 2025, with the original title:
S04E02: Process Hierarchy & Politics
Overview:
In the latest podcast episode, the host explores the concept of process hierarchy within business process management, emphasizing the need for both a functional and an end-to-end hierarchy to effectively govern and manage business processes.
Core content:
- Three consecutive meetings with different clients revealed a common discussion on the process hierarchy in business management.
- Establishing both functional and end-to-end process hierarchies aids in effective governance and process ownership.
- Assigning ownership of end-to-end processes poses political challenges but is crucial for operational efficiency.
- Adaptations in process hierarchies may be necessary based on variations across countries or product lines.
- The discussions highlighted the balance between standardization and customization in process management.
Learnings:
- Understanding the dual structure of process hierarchies is essential for effective business governance.
- Recognizing the complexities in assigning process ownership can help mitigate potential organizational conflicts.
- Adapting process structures to local needs while maintaining a cohesive framework is key to successful BPM.
- Real-world applications of process hierarchies can differ significantly; anticipating variations is crucial.
- Participation in collaborative discussions can yield diverse insights despite the common theme.
The original content was published in English.
