BPM.today

Understanding the Role of a Process Owner in BPM

Discover how Barbara Brite effectively manages the Process Owner role at Whyte & Brite Laundry, driving continuous improvement and performance management to enhance service delivery.

Source: Roger Tregear

A new blog post of Roger Tregear was published on Apr 15, 2024 with the original title:

Process Owners – the daze of our lives

Overview:

This article provides insights into the role of Process Owners (POs) and highlights the key responsibilities and actions that drive continuous improvement in business processes. Through a detailed example from Whyte & Brite Laundry, the importance of effective collaboration and problem-solving within teams is emphasized.

Core content:

  • The Process Owner (PO) is essential for successful process-based management, focusing on identified performance gaps and opportunities.
  • Collaboration with stakeholders is crucial to define Process KPIs and manage process performance through continuous analysis and improvement projects.
  • Understanding the business impact of current processes leads to better decision-making regarding necessary improvements or changes.
  • Effective POs encourage team collaboration, reduce authority barriers, and create escalation paths for unresolved issues.

Learnings:

  • Readers will learn how to assess and utilize the effectiveness of a Process Owner role within their organization for enhanced process management.
  • The importance of establishing key performance indicators (KPIs) to measure and track the success of processes will be highlighted.
  • Insights into the collaborative approach of solving performance issues and implementing lasting changes will be shared.
  • Strategies for selecting the right individuals to serve as POs and supporting them in their role will be discussed.

The original content was published in English.

OPEN FULL CONTENT
 

Get our weekly newsletter with the latest BPM news delivered straight to your inbox!

ADVERTISEMENT

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top