Discover how Barbara Brite effectively manages the Process Owner role at Whyte & Brite Laundry, driving continuous improvement and performance management to enhance service delivery.
Source: Roger Tregear
A new blog post of Roger Tregear was published on Apr 15, 2024 with the original title:
Process Owners – the daze of our lives
Overview:
This article provides insights into the role of Process Owners (POs) and highlights the key responsibilities and actions that drive continuous improvement in business processes. Through a detailed example from Whyte & Brite Laundry, the importance of effective collaboration and problem-solving within teams is emphasized.
Core content:
- The Process Owner (PO) is essential for successful process-based management, focusing on identified performance gaps and opportunities.
- Collaboration with stakeholders is crucial to define Process KPIs and manage process performance through continuous analysis and improvement projects.
- Understanding the business impact of current processes leads to better decision-making regarding necessary improvements or changes.
- Effective POs encourage team collaboration, reduce authority barriers, and create escalation paths for unresolved issues.
Learnings:
- Readers will learn how to assess and utilize the effectiveness of a Process Owner role within their organization for enhanced process management.
- The importance of establishing key performance indicators (KPIs) to measure and track the success of processes will be highlighted.
- Insights into the collaborative approach of solving performance issues and implementing lasting changes will be shared.
- Strategies for selecting the right individuals to serve as POs and supporting them in their role will be discussed.
The original content was published in English.