Explore the insights from Iris’s latest work on BPM, highlighting how real-world workarounds and human dynamics shape effective process management in healthcare and beyond.
A new podcast episode of BPM 360 was published on Apr 28, 2025 with the original title:
Workarounds, Real-World Processes & Renovation Lessons: BPM Gets Personal with Iris Beerepoot
Overview:
This podcast episode delves into the nuances of business process management (BPM) and how real-world workarounds can inform better process design. Iris Beerepoot highlights the importance of understanding deviations from standard protocols, revealing opportunities for improving efficiency and team dynamics.
Core content:
- Deviations from procedures, like handwritten notes by nurses, indicate system flaws that can help in improving patient care.
- Event logs may not accurately reflect actual processes, creating a disconnect that emphasizes the need for human context in data interpretation.
- Analyzing workarounds can uncover inefficiencies and creative solutions in process management beyond traditional methodologies.
- Iris draws parallels between home renovation and BPM, illustrating the unpredictability and complexities found in real-life process management scenarios.
- Process mining can shed light on team dynamics but must be done responsibly to protect individual privacy while gaining actionable insights.
Learnings:
- Understanding workarounds is essential for identifying real challenges in processes and improving overall workflow efficiency.
- Effective process design should acknowledge human behaviors and imperfections, leading to more adaptive and responsive management strategies.
- The importance of collaboration and communication in teams can be highlighted through process mining, which also raises ethical considerations in data usage.
- Learning from real-life scenarios, like home renovations, can provide valuable lessons for managing processes in an unpredictable environment.
- Balancing analytical insights with ethical data practices ensures that process management remains responsible while leveraging team behaviors for improvement.
The original content was published in English.
