Explore the critical role of procedures in business process management with insights from hosts Caspar and Russell as they navigate complexities and real-world challenges in today’s organizations.
A new podcast episode of BPM 360 Podcast was published on Jun 18, 2024:
Overview:
In the sixth episode, hosts Caspar and Russell explore the role of procedures in governance within business process management. They discuss the importance of effective procedure management, its challenges, and the balance between control and agility.
Core content:
- The episode defines procedures as vital for maintaining responsive and updated business processes amid changes such as staffing and legislation.
- Challenges in establishing a process approval procedure are emphasized, especially for organizations launching BPM initiatives.
- A distinction is made between operational and management perspectives on procedures, pointing out varying levels of documentation familiarity.
- The complexity of managing procedures with diverse stakeholders and process maturities is examined, highlighting the need for integrated systems.
- A discussion on balancing procedural control and organizational agility addresses how to adapt to change while maintaining efficiency.
Learnings:
- Listeners will learn about the key role of well-defined procedures in achieving effective governance in business processes.
- The episode provides insights into overcoming initial hurdles in process approval and highlights essential documentation practices.
- It distinguishes how operational and management teams approach procedures, shedding light on potential knowledge gaps.
- Real-world examples showcased in the discussion illustrate common procedural challenges and proposed solutions.
- Strategies for balancing agility with control in process management are discussed, emphasizing the importance of adaptability.
The original content was published in English.
