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Unlocking Operational Excellence Through Collaboration

Discover how Maj-Britt Pohlmann from FIEGE fosters a culture of continuous improvement through Operational Excellence, enhancing collaboration and efficiency while eliminating silos in business processes.
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A new podcast episode from FIEGE was published on Jun 23, 2024:

Overview:

This episode features Maj-Britt Pohlmann, Executive Director of Operational Excellence at FIEGE, discussing the importance of collective responsibility in achieving Operational Excellence. She shares insights on enhancing internal collaboration to improve processes and customer experience.

Core content:

  • Nobody in a company can work in isolation; responsibility must be shared to enhance processes and improve Operational Excellence.
  • Operational Excellence fosters a culture of continuous improvement, requiring daily efforts from all staff to make incremental changes.
  • Isolated departments can create inefficiencies, impacting collaboration and leading to poor customer experiences.
  • The podcast shares how FIEGE overcame these barriers and established a framework for ongoing enhancement.

Learnings:

  • Discover the key benefits of Operational Excellence and effective strategies for implementation.
  • Learn how Lean Management can be scaled and utilized in a global business environment.
  • Understand why using a burger is an effective metaphor for process optimization.
  • Explore additional insights on overcoming barriers to collaboration and fostering a culture of continuous improvement.

The original content was published in German.

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