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What Have Processes Done for Business Success?

Discover the engaging debate between Eric, a skeptical executive, and Roger, a BPM advocate, as they unpack the critical role of processes in driving organizational success and efficiency.

A new blog post of Roger Tregear was published on Sep 23, 2024 with the original title:

What have processes ever done for us?

Overview:

The discussion highlights differing viewpoints on business processes within organizations. One perspective sees processes as barriers to productivity, while the other recognizes them as essential for delivering value, improving efficiency, and achieving strategic goals. The piece emphasizes the necessity of actively managing processes to drive organizational success.

Core content:

  • Eric argues that processes are unnecessary obstacles, urging their elimination to focus on real business management.
  • Roger counters that processes facilitate work execution, customer delivery, and cost reduction, proving essential for operational success.
  • Insights cite process improvements leading to substantial savings and enhanced customer satisfaction through streamlined operations.
  • Documented processes aid compliance, standardization, and informed decision-making, thereby clarifying the organizational strategy.
  • Overall, processes contribute to risk management, innovation, and ongoing performance improvements across an organization.

Learnings:

  • Understand the critical role of business processes in maintaining efficiency and delivering customer value within organizations.
  • Recognize the cost-saving benefits that come from effective process management and improvement initiatives.
  • Learn why process documentation and analysis are key to operational success and regulatory compliance.
  • Discover how well-defined processes facilitate better strategic alignment and improved organizational performance.
  • Realize that organizational excellence is inherently linked to process excellence, challenging narrow views on business management.

The original content was published in English.

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