Discover how Dietgar Völzke, CIO of Netfonds AG, transformed a challenging process into a valuable AI solution, significantly enhancing efficiency and customer satisfaction in this insightful discussion.
A new podcast of Netfonds was published on Jul 20, 2025 with the original title:
Transforming Business Processes with AI: Insights from Dietgar Völzke
Overview:
In a recent podcast episode, Dietgar Völzke, CIO of Netfonds AG, emphasizes the importance of effectively implementing AI in business processes. He discusses how Netfonds utilized AI to address a critical operational challenge, resulting in improved efficiency and customer satisfaction.
Core content:
- Dietgar Völzke highlights that while many excel at AI pilot projects, actual implementation remains a challenge for most businesses.
- Netfonds focused on integrating AI where it could provide the most significant operational benefits, directly addressing pain points.
- The approach taken by Netfonds led to substantial efficiency gains and positive market feedback, demonstrating the practical value of AI.
Learnings:
- To genuinely benefit from AI, companies must move beyond mere process optimization and rethink their processes fundamentally.
- A structured, pragmatic, and bold approach to adopting AI can lead to significant improvements in business operations.
- Engaging with customer needs and implementing AI solutions in response can transform disliked processes into customer favorites.
The original content was published in German.
