Join Olli and guest Nico Michael Methner from Santander Consumer Operations Services as they discuss automation challenges in banking and effective strategies for managing change and demand funnels.
A new podcast episode of Bots and People was published on Dec 06, 2021:
Overview:
In this podcast episode, Nico Michael Methner from Santander Consumer Operations Services discusses the automation challenges faced by banks, strategies for establishing a demand funnel for automation projects, and change management processes necessary for successful implementation.
Core content:
- The episode features insights from Nico Michael Methner, who specializes in operations enablement and quality at Santander Consumer Operations.
- Discussion topics include the specific challenges associated with bank automation and effective change management techniques.
- Strategies for building a professional demand funnel to streamline automation projects in a banking environment are explored.
Learnings:
- Listeners will gain an understanding of the key challenges in banking automation and how to approach them effectively.
- The episode provides insights into creating a structured demand funnel to enhance the success rates of automation initiatives.
- Practical change management techniques are discussed, offering valuable guidance for professionals in the field.
The original content was published in German.
