Discover insights on effectively structuring business processes with dual hierarchies—from functional decomposition to end-to-end processes—explored in a recent discussion that highlights the importance of tailored solutions.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
Process Hierarchy & Politics
Overview:
This episode explores the importance of establishing a functional process hierarchy and an end-to-end hierarchy in business process management, focusing on the nuances of assigning ownership across different client contexts.
Core content:
- Three client meetings on the same topic revealed the significance of process hierarchy in managing business operations effectively.
- A functional hierarchy decomposes business functions into subprocesses, facilitating clear ownership and governance.
- End-to-end hierarchies connect cross-functional processes, posing unique challenges for ownership assignments within organizations.
- The variation in process execution across different contexts necessitates adaptable strategies for structuring process hierarchies.
Learnings:
- Understand the two hierarchical structures: functional and end-to-end, crucial for effective process management.
- Learn the complexities of attributing ownership for end-to-end processes and best practices for navigating organizational politics.
- Recognize the need for flexibility in process hierarchies to accommodate diverse operational needs across regions and product lines.
The original content was published in English.
