Explore insights on process hierarchy in business management, as discussed during three client meetings, highlighting functional and end-to-end process structures with practical advice for effective governance.
A new LinkedIn newsletter of Caspar Jans was published on Feb 28, 2025, with the original title:
The Process Hierarchy and Politics
Overview:
This episode explores the importance of establishing a process hierarchy in business management, highlighting the need for both a functional and an end-to-end hierarchy to effectively govern and manage processes across an organization.
Core content:
- The process hierarchy consists of a functional hierarchy and an end-to-end hierarchy, crucial for effective process management and governance.
- Functional hierarchy begins with high-level domains, which are further broken down into sub-domains and individual business processes.
- End-to-end processes like procure-to-pay span across multiple functions, making it important to address ownership interests carefully.
- Each organization may require different approaches to addressing process variations across countries or product lines within the hierarchy framework.
Learnings:
- Understanding the dual structure of process hierarchy can improve business process management and ownership assignment.
- Assigning ownership to end-to-end processes can be politically sensitive, requiring careful consideration of operational impact.
- There are nuanced strategies for managing discrepancies in processes executed across different regions or product lines.
- The overarching theme of adaptability is key in customizing process management structures for organizational needs.
The original content was published in English.
