Discover insights on structuring process hierarchies for effective business management, as explored by a BPM expert in a recent discussion on end-to-end processes and functional ownership.
A new podcast episode of LinkedIn was published on Feb 28, 2025 with the original title:
S04E02: Process Hierarchy & Politics
Overview:
In this episode, insights are shared on the concept of process hierarchy within business process management. The discussion emphasizes the importance of maintaining both functional and end-to-end hierarchies for effective governance and management of processes.
Core content:
- Three consecutive client meetings resulted in discussions centered around the concept of process hierarchy in business management.
- Organizations should maintain two interconnected process hierarchies: a functional hierarchy and an end-to-end process hierarchy.
- The functional hierarchy decomposes high-level functional domains into sub-domains down to individual processes for clarity.
- End-to-end processes cross functional boundaries, making ownership assignment politically sensitive within organizations.
- Differentiating processes across regions or product lines requires careful consideration in the hierarchy setup.
Learnings:
- Understand the significance of having both a functional and an end-to-end process hierarchy for improved process governance.
- Learn how to effectively assign ownership of end-to-end processes by evaluating their impact on process execution.
- Discover the challenges of managing process variations across different geographical or product lines.
- Recognize the need for customization in the process hierarchy to enact strategic decisions based on organizational structure.
- Comprehend that creating a robust process hierarchy setting requires careful planning and adaptation.
The original content was published in English.
